BMW X3 xDrive28i Informations techniques télécharger pdf (Page 22)

JOBNAME: 1806553 2014 BMW X3- PAGE: 18 SESS: 113 OUTPUT: Wed Jul 2 08:41:23 2014

/tweddle/bmw/service-warranty/1806553_X3-X5-X6/text

The program is free of charge to you, the

consumer, but there are some minimum

requirements for participation in the program.

Please contact BBB AUTO LINE at the address

or phone number listed below for more details:

BBB AUTO LINE

3033 Wilson Boulevard, Suite 600

Arlington, VA 22201

1 800 955-5100

If you wish to use the program and you qualify for

participation, you will be required to provide the

following information:

䉯 Your name and address

䉯 The Vehicle Identification Number (VIN)

䉯 The make, model and year of your vehicle

䉯 A description of the problem with your vehicle

BBB AUTO LINE will also ask you for other

information that may help resolve your concerns,

such as the purchase price of your vehicle, any

mileage at the time of purchase, the current

mileage, and copies of repair orders.

BBB AUTO LINE will notify you when your claim

has been filed. If you decide to arbitrate, you may

attend the hearing in person or by telephone. You

may bring witnesses and give supporting

evidence. You may also submit your claim in

writing and ask for a decision on the documents

you submit, without attending a hearing. BBB

AUTO LINE will usually render a decision within

40 days from the time you file your complaint.

The decision is binding on BMW NA if you

decide to accept it. BMW NA must comply with

the decision within the time frame specified by

the arbitrator.

Important: You must use BBB AUTO LINE

before asserting in court any rights or remedies

created by the Magnuson Moss Warranty Act,

(“The Act”) 15 U.S.C. Sec. 2301, et seq. You may

also be required to use BBB AUTO LINE before

seeking remedies under your state’s Lemon Law.

If you choose to seek redress by pursuing rights

and remedies not created by Title 1 of Magnuson

Moss Warranty Act, prior resort to the BBB

AUTO LINE is not required by any provision of

the Act.

California Residents

1. BMW OF NORTH AMERICA, LLC (BMW NA)

participates in BBB AUTO LINE, a mediation/

arbitration program administered by the

Council of Better Business Bureaus [3033

Wilson Boulevard, Arlington, Virginia 22201]

through local Better Business Bureaus. The

Arbitration Certification Program of the

California Department of Consumer Affairs

has certified BBB AUTO LINE and BMW NA.

2. If you have a problem arising under a

BMW NA written warranty, we encourage you

to bring it to our attention. If we are unable to

resolve it, you may file a claim with BBB

AUTO LINE. Claims must be filed with BBB

AUTO LINE within six (6) months after the

expiration of the warranty.

3. To file a claim with BBB AUTO LINE, call

1 800 955-5100. There is no charge for the

call.

4. In order to file a claim with BBB AUTO LINE,

you will have to provide your name and

address, the brand name and Vehicle

Identification Number (VIN) of your vehicle,

and a statement of the nature of your

problem or complaint. You will also be asked

to provide: the approximate date of your

acquisition of the vehicle, the vehicle’s

current mileage, the approximate date and

mileage at the time any problem(s) were first

brought to the attention of BMW NA or one of

our dealers, and a statement of the relief you

are seeking. There is no charge to the

customer in bringing this claim.

5. BBB AUTO LINE staff may try to help resolve

your dispute through mediation. If mediation

is not successful, or if you do not wish to

participate in mediation, claims within the

program’s jurisdiction may be presented to

an arbitrator at an informal hearing. The

arbitrator’s decision should ordinarily be

issued within 40 days from the time your

complaint is filed; there may be a delay of

7 days if you did not first contact BMW NA

about your problem, or a delay of up to

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BMW X3 xDrive28i Informations techniques Page 22

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