BMW X5 M Informations techniques télécharger pdf (Page 25)

Customer Assistance Information

Your satisfaction with our product and the

services provided by authorized BMW SAV

centers is of great importance to us. We take

pride in our product, as does the BMW SAV

center who services it. If you should ever have a

question regarding your BMW SAV center’s

service or your BMW’s performance, we

recommend that you contact your authorized

BMW SAV center.

When contacting an authorized BMW SAV

center, we suggest that depending upon the

nature of your contact, you discuss it with either

the Sales, Service, or Parts Manager.

As all matters are resolved at the BMW SAV

center level, it is important that they be given the

opportunity to provide a solution. Should you feel

that you were not provided with the proper

response, we urge you to contact the General

Manager or BMW Center Operator.

Despite the best intentions of all parties, a

misunderstanding may occur between you and

your BMW SAV center. Should this occur and you

require further assistance, please contact the

BMW NA Customer Relations and Services

Department at:

Telephone: 1 800 831-1117

Email: [email protected]

Website: www.bmwusa.com

When contacting us, we ask that you provide the

following information:

䉯 Your name, address and telephone number

䉯 SAV Identification Number (last seven digits)

䉯 SAV’s delivery date

䉯 SAV mileage

䉯 Selling BMW SAV center’s name

䉯 Servicing BMW SAV center’s name

䉯 Description of the problem

A BMW NA Customer Relations and Services

Representative will carefully review all the facts

involved and let you know what further action will

be taken in conjunction with your BMW SAV

center. Please remember: the first step in

resolving a complaint is to contact the authorized

BMW SAV center that performed the work on

your vehicle. They have the necessary equipment

and the personnel to achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance - Notification

During a specific period (for example, the earlier

of 12 months or 12,000 miles, though this period

varies by state), some states require us or our

authorized BMW SAV center, to repair in a

reasonable number of attempts, any defect or

condition which substantially impairs the use,

value, or safety of a new SAV sold, leased or

registered in that state.

A “reasonable number of attempts” is generally

defined as (i) four or more attempts to repair the

same defect (the number of attempts vary by

state) or (ii) the SAV is out of service by reason of

one or more repair(s) for more than a cumulative

total of 30 days (this period varies by state),

except for delays created by conditions beyond

our control.

If we are unable to correct a defect or condition

covered by these statutes in a reasonable

number of attempts, we may be obligated either

to replace the SAV or reimburse the owner/

lessee in an amount equal to the purchase price

or lease payments paid by the owner/lessee, less

the amount directly attributable to use of the SAV

by the owner/lessee.

You should send written notification directly

to BMW of North America, LLC of the

existence of an alleged defect. Send written

communication to the Customer Relations

and Services Department address listed

below.

BMW of North America, LLC

Customer Relations and Services Department

P.O. Box 1227

Westwood, NJ 07675-1227

Telephone: 1 800 831-1117

Email: [email protected]

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BMW X5 M Informations techniques Page 25

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