BMW 325i Informations techniques télécharger pdf (Page 25)

Your satisfaction with our product and the ser-

vices provided by authorized BMW centers is of

great importance to us. We take pride in our prod-

uct, as does the BMW center who services it. If

you should ever have a question regarding your

BMW center’s service or your BMW's perfor-

mance, we recommend that you contact your

authorized BMW center. Should you travel to an

unfamiliar area, the BMW center directory provided

at the time of delivery will help you locate the near-

est authorized BMW center. The centers listed

are equipped to help you with virtually all BMW

related matters.

When contacting an authorized BMW center, we

suggest that depending upon the nature of your

contact, you discuss it with either the Sales, Ser-

vice, or Parts Manager.

As all matters are resolved at the BMW center

level, it is important that they be given the oppor-

tunity to provide a solution. Should you feel that

you were not provided with the proper response,

we urge you to contact the General Manager or

BMW Center Operator.

Despite the best intentions of all parties, a misun-

derstanding may occur between you and your

BMW center. Should this occur and you require

further assistance, you may wish to contact the

BMW NA Customer Relations Department at 1-

800-831-1117. When calling, we ask that you

provide the following information:

1. Your name, address and telephone number.

2. Vehicle Identification Number (last seven digits).

3. Vehicle’s delivery date.

4. Vehicle mileage.

5. Selling BMW center’s name.

6. Servicing BMW center’s name.

7. Description of the problem.

A BMW NA Customer Relations Representative

will carefully review all the facts involved and let

you know what further action will be taken in con-

junction with your BMW center. Please remem-

ber: the first step in resolving a complaint is to

contact the authorized BMW center that per-

formed the work on your vehicle. They have the

necessary equipment and the personnel to

achieve this goal.

We are confident that every effort will be made to

ensure your satisfaction.

Customer Assistance Information

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BMW 325i Informations techniques Page 25

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